Standard limited warranty for most products: Winston Products LLC, (“Company”) merits the original purchaser of the product (“Consumer”) that the product will be in working order with no defects in material and craftsmanship for ONE (1) year from the original purchase date. This warranty is non-transferable. Warranty is not extended for replacement or repair of the claimed product.

This limited warranty does not cover: (A.) normal wear and tear, (B.) improper installation, (C.) damage through accident, neglect, abuse, or misuse, (D.) overloading, or (E.) alterations made to the product by the consumer.

Consumer must present original receipt of purchase to company for proof of purchase and to confirm that the original consumer still owns the product. Contact the company with the information provided below. If a claim is granted, the company will replace the product or refund the purchase price.

In no event will the company be responsible for any claims exceeding the purchase price of the product. The consumer’s only solution under this or any warranty on the product is replacement of the product or refund of the purchase price.

TowSmart 90-Day Warranty for select products: TowSmart extends a limited warranty that TowSmart products are free of defects in materials and workmanship for a period of 90 days from the date of the retail purchase by the original consumer of the product (“Original Consumer” or “you”).

This warranty does not extend to subsequent owners or users of this product. This warranty also does not cover products or equipment damaged due to normal wear and tear, environmental factors, accidental damage or misuse, abuse, or accident, including, but not limited to: Deterioration from wear or exposure; Normal maintenance; Overloading; The user’s changes to the product or equipment; Failure to follow operating instructions; Improper installation; Improper or unauthorized repair or modification; or “Acts of God” or other contingencies beyond the control of SmartStraps.

TowSmart will, at its sole option, provide one of the following remedies to whatever extent it shall deem necessary to satisfy a proper claim under this warranty:

1. Repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge of the necessary parts and labor to complete the repair and restore the product to its proper operating condition;
2. Replace the product with a replacement or a similar product of equal value deemed by TowSmart to perform substantially the same function as the original product; or
3. Refund the purchase price of the product.

Repair, replacement or refund in the manner provided above is your exclusive remedy and shall constitute fulfillment of all liabilities of TowSmart to you, whether based on contract or otherwise. SmartStraps shall not be liable or assume responsibility for the loss of the use of any vehicle, loss of time, rental of vehicles, loss or damage to personal property, expenses such as gasoline, telephone, lodging, or towing, or any other incidental or consequential damages incurred as a result of the use or ownership of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, in which case the above limitation or exclusion may not apply to residents of such states. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

In order to submit a claim, the Original Consumer must be able to submit the original receipt of purchase as proof of purchase and to confirm that the Original Consumer still owns the product. To make a claim, please do one of the following:

1. Email the receipt and a letter of explanation to info@towsmart.com, or mail it to: TowSmart, 30339 Diamond Parkway, Suite 105 Glenwillow, OH 44139.
2. Call: 844-295-9215

If you have any questions about this warranty, please email info@towsmart.com, or contact us at 844-295-9215.